Training the workforce

The child and family welfare service system needs a workforce which has skills in relationship building and understanding of client issues.

Resources for the development of this knowledge base include:

Guides for good practice with CALD clients and communities

Good practice guidelines – Working with culturally and linguistically diverse (CALD) people and communities
A booklet from NSW Department of Community Service about some of the issues involved in migration, use of interpreters and cultural competency. This document has an excellent article on the definitions of migration status and working with interpreters.

Engaging Queenslanders: An introduction to working with culturally and linguistically diverse (CALD) Queenslanders
A booklet from Queensland Department of Communities (2007) concerning information about engaging CALD communities.

Working with people from culturally and linguistically diverse  backgrounds
A practice paper from the Queensland Department of Communities (2010). It gives essential information on the background of issues for CALD communities and suggests how effective practice can be enhanced.

Working with vulnerable families
A recent book which looks at the issues of working with vulnerable families including CALD families.

Kids and Domestic Violence resource Manual
From the Immigrant Women’s Support Services. It has a section on working cross culturally.

Foundation House – The Victorian Foundation for the Survivors of Torture
A website about working with torture and trauma clients and health issues.

Training courses

Training in cross cultural work is available from private training providers including:

Partners in Cultural Competence (PiCC) training
This page provides a link to PiCC training details.

PeakCare has a training calendar which includes cultural training events.

Cultural competence – Protocols and Guidelines
A useful paper on evaluating an organisation’s cultural competence and the need for training from the Ethnic Communities’ Council of Victoria Inc.

Diversity at work
A useful website which gives guidance on creating and sustaining workforce diversity.

Policy and Implementation

Enhancing family and relationship service accessibility and delivery to culturally and linguistically diverse families in Australia
[Sawrikar,P and Katz, I ( 2008), Australian Family Relationships Clearinghouse.] A paper on the factors which can enhance the accessibility of Family Relationship Services for CALD clients.  Although Family Relationships services are only one part of an integrated child protection system the lessons in many instances can be transplanted across family support and tertiary systems.

Achieving Outcomes for Children and Families from Culturally and Linguistically Diverse backgrounds
[Sims, M .Guilfoyle, A. Kulisa, J.  Targowska, A. Teather, S. 2008.  Australian Research Alliance for Children and Youth.]
A general paper on achieving better integration and outcomes for children from CALD backgrounds. Page 29 especially looks at essential elements for good practice.

Childrearing Practices: Creating programs where traditions and modern practices meet
[Judith L. Evans, Robert G. Myers, 1994, Coordinators’ Notebook No. 15.]
A paper on child rearing practices and the implications of culture on practice.

Supporting Young People and Children from Culturally and Linguistically Diverse Backgrounds (CLDB)
FECCA policy on young people includes material on which sets out policy and recommendations to improve services for young people from CALD backgrounds.

The Australian Institute of Family Studies has produced a series of articles which have researched the outcomes for various interventions in the child protection services. These include:

Improving outcomes for children living in families with parental substance misuse: What do we know and what should we do?
[Sharon Dawe, Paul Harnett, Sally Fry, 2009.]

The effectiveness of parent education and home visiting child maltreatment prevention programs
[Prue Holzer, Jenny Higgins, Leah Bloomfield, Nick Richardson, Daryl Higgins, 2006.]

Next page: Providing culturally appropriate services