Diversifying the workforce

The issues of future workforce development are serious and are likely to be exacerbated by the changes in demographics over the next five years.  There will also be increased pressure on staff attraction and retention when the Australian mining boom arrives within the next eighteen months.  The need to replenish the aging workforce will meld with the existing Queensland workforce shortage and can give excellent opportunities for recruitment from within CALD communities.  However to reap the benefits of this opportunity employers, trainers and service providers will need to modify their practices and requirements to better suit the needs of CALD workers.

Material which gives guidance on working with CALD clients

Culturally and linguistically diverse (CALD) communities
Queensland Government guide to working with community groups. It provides examples of how to prepare material and engage with CALD communities.  This document outlines aspects of community development work for government workers and can support outreach to community groups to develop better integration of services to families.

NADA Policy Toolkit > Service Delivery > Client Diversity Policy
The National Alcohol and Drug Agencies has prepared a template for agencies to  assist with the development of  multicultural policies within service provider agencies.

Practice Paper: Working with people from culturally and linguistically diverse backgrounds
This Queensland Government paper provides essential information on the background of issues for CALD communities and suggests effective practice can be enhanced by the use appropriate responses.

Diversity @ Work
A useful website which gives training and guidance on workforce diversity and sustainability.

Policy and implementation

FECCA’s submission to the Inquiry into Multiculturalism
FECCA’s paper on multicultural issues gives a good overview of the issues involved in settlement and the types of services which are required to mitigate the trauma of dislocation.  There are also case examples of good practice where the implementation of culturally appropriate services have been successful in the support of migrant clients.


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