Culturally appropriate services

There is a need to enhance service delivery to CALD families by ensuring that there is an understanding of how to really engage with parents about their concerns and about the responsibilities of parenting in the Australian context.

Parenting Courses and other local interventions

Triple P parenting courses
Triple P parenting courses are renowned for their popularity across different communities and client types.  In the main they are subjected to rigorous evaluation and customised for many different intervention levels.

The efficacy and acceptability of the Triple P-Positive Parenting Program with Japanese parents
A paper that looks at Triple P in a cultural context with parents from the Japanese culture.

The effectiveness of parent education and home visiting child maltreatment prevention programs
Prue Holzer, Jenny Higgins, Leah Bloomfield, Nick Richardson, Daryl Higgins, 2006. This paper finds that it is difficult to assess the success factors because many programs do not evaluate their success in reducing child vulnerability to risk factors.

Stronger Families Workshops
Stronger Families Workshops are held in various organisations. . These promote discussion and parental involvement in group settings to explore the challenges and benefits of adopting new ways within their settlement country whilst holding on to useful cultural concepts from their old lifestyle and traditions.

Here to Stay: Australia’s Multicultural Reality: Submission to the Joint Parliamentary Committee on Migration Inquiry into Multiculturalism
Federation of Ethnic Communities Councils of Australia, April 2011. This document outlines some of the promising practices which have been selected by FECCA and on page 23 there is a case study on AMP services which provide settlement services information.

‘Safe Communities for Children’ DVD
Multicultural Development Association 2009 have developed a range of resources for migrants and refugees about the child welfare system in Australia. Comes with accompanying booklets in English, Arabic (Sudanese), Dari, Kirundi or Swahili plus facts sheets in the same languages.  This explains and discusses child abuse, neglect, Domestic Violence and child safety.

Examples of how cultural practices can be incorporated into services and used to expand integration and access

Bi lingual story time groups to support isolated CALD families and develop networks for these families
The central idea here is that better connection will improve the well being of families and their children. Connectivity has been demonstrated to reduce vulnerability factors.

Self help material and websites which can inform parents and families of resources and about what others have done that works well

Children’s Services Practice notes – Neglect and Cultural Sensitivity
Practice notes for North Carolina’s Child Welfare Social Workers on culture and neglect.

Culturally diverse parenting and support groups in NSW
Good practice examples of groups which can support extension of parenting skills which are culturally appropriate.

Guide for working with refugee young people
Good practice principles for working with refugee young people.

Policy and implementation

Culturally appropriate service provision for culturally and linguistically diverse (CALD) children in the New South Wales (NSW) child protection system (CPS)
Social Policy and Research Centre, 2011, .University of New South. Research on the needs and experiences of Culturally and Linguistically Diverse (CALD) children and families in the child protection system (CPS), and how best to meet them.

A review of best practice for MAP development
Organisations are recommended to develop multicultural action plans to ensure that services measure and improve their capacity to better service CALD clients.

Next page: Delivering an integrated family welfare system