Accurate data

Accurate data is essential for planning and service development.  This means that throughout the service system there must be processes which can reflect the identification of clients in their cultural and linguistic preferences. However there are inherent dangers in this approach which include the potential to take indicators out of context, misread data and (most dangerous of all) use data to clump groups of clients together. However the need to begin a journey of trying to determine of any cultural or linguistic groups are over or under represented in accessing family and child services is great. The tandem need to research the needs and experiences of clients in any services system is paramount to making the system more responsive and to building safeguards against exploitation.

Research in Australia about the experiences of CALD clients within the tertiary system is not able to give a comprehensive picture.  However there are some very interesting examples on which to build.


Culturally appropriate service provision for culturally and linguistically diverse (CALD) children in the New South Wales (NSW) child protection system (CPS)
Social Policy and Research Centre, 2011, .University of New South. Research on the needs and experiences of Culturally and Linguistically Diverse (CALD) children and families in the child protection system (CPS), and how best to meet them. This work also included extensive interviews with clients which will be published in a series of papers in due course.

Policy and implementation

Developing a road map for research:  Identifying the priorities for a national child protection research agenda
The National Child Protection Research Agenda which is work being conducted by ARACY under the National Child Protection Framework.

The Culture Matters report
This report from PeakCare, 2010, displays the issues as seen by several community groups.