CALD resource guide

This online CALD Child Protection Resource Guide is a condensed version of the Resources for Culturally and Linguistically Diverse Clients (CALD) and Child Protection paper. You can download the resource guide as a PDF here.

Select from the following resources:

Background on the resource guide
The Resource Guide is arranged in topics based on recommendations of the report entitled, Culture Matters (2010).

Informing service users
Newly arrived families will struggle with the complexity and fragmentation of the general welfare system in Australia. Service users need to be adequately informed of the services and service system available to them.

Training the workforce
The child and family welfare service system needs a workforce which has skills in relationship building and understanding of client issues. A cultural competent workforce needs specific training and knowledge development.

Providing culturally appropriate services
Enhance service delivery to CALD families by ensuring that there is an understanding of how to really engage with parents about their concerns and about the responsibilities of parenting in the Australian context.

Delivering an integrated family welfare system
Develop a seamless integrated family welfare service system which is supportive of families and enhances wellbeing. Services need to be accessible and inclusive to all clients and communities.

Using interpreters
Staff and clients need to know about how to use interpreters well.

Creating a transparent service system
The availability of accurate information in community languages is important to ensure that clients from a CALD background are fully informed of their rights, responsibilities and entitlement to services.

Diversifying the workforce
Employers, trainers and service providers will need to modify their practices and requirements to better suit the needs of CALD workers and take advantage of opportunities for recruitment from within CALD communities.

Collecting accurate data
Accurate data is essential for planning and service development.

N.B. The resources listed in this guide are not necessarily endorsed by ECCQ, but have been selected from the range available because they are pertinent and accessible. Wherever possible they have been evaluated as effective in their intention to improve the cultural awareness of service providers or the accessibility of service for CALD clients. If resources have not been included, it in no way indicates that they are not worthy or useful in developing better services.


You can download the resource guide as a PDF here.

The Ethnic Communities Council of Queensland (ECCQ) acknowledges the support of the Queensland Government, Department of Communities (Child Safety Services) which has facilitated the compilation of this paper.